Retrospectives, platform teams, support SLAs and the DevExOps loop do different jobs. A clear-eyed comparison for managed-service and support practices.

What should a managed-services provider actually do for your test suite? Nine auditable TestOps practices, from weekly metrics to quarantine ageing.

Twelve evidence-based checks for auditing an internal platform: charters, catalog truth, service levels, error budgets, on-call lines and staffed deprecation.

Support and managed-services teams inherit other people’s assumptions. Six GitOps myths we debunk at the desk, with the honest version of each.